Process Mapping and Root Cause Analysis

Overview

Participant Profile: Employees that work in or have direct accountability for cross-functional processes

Duration: 2-8 hours

Course Size: 8-12 participants

Course Description: Every business, department, or workgroup operates as a series of dependent and independent processes. When designed improperly, managed poorly, or operationally siloed; process can become inefficient and product output quality can suffer. Students will learn visual and collaborative techniques to document existing processes, identify key failure modes and waste drivers, determine root cause, and re-design processes to maximize value. Course topics include bottlenecks, process flow, 8 wastes, casual trees, and failure modes and effects analysis.

Learning Objectives: Upon satisfactory completion, participants will:

- Create visual process maps in a collaborative team environment
- Identify key failure modes and waste loops
- Determine root causes of failure modes using facilitation and analysis techniques